Return & Refund Policy

At DALIA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Gift cards
• Final sale items
• Opened hygiene or personal care products

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, it will be processed to your original payment method within 5–10 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work quickly to resolve the issue.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: burak.aygun0001@gmail.com